Business Intelligence Support Analyst
Glasgow (Glasgow City) Administration
Job description
Business Intelligence Support Analyst
Glasgow Technology Centre
Key Requirement
· Ability to work in a highly energetic global environment showing ability to quickly overcome technical challenges and respond appropriately.
· Experience in working as L3 support in a large scale data warehouse with tight deadlines
· Strong communication and verbal skills as individual may be required to work closely with clients, users and managers.
· Excellent analytical and problem-solving skills.
· Good team player, gets on well with others and able to work with people of different skill levels.
· An understanding of quality and process improvement.
· Good organization skills to keep track of issues & requests and ensure proper follow-up and closure
Duties
· 3rd line support for Production Night cycle (may require out of hours support)
· Support UAT Night Cycle
· Support downstream partners to resolve data queries
· Support AD teams with data queries for upstream systems
· Participate in agile daily scrums, sprint planning and sprint retrospective activities.
Required Skills:
· Proven track record in L3 Support experience in a large scale data warehouse environment
· Hands on experience of troubleshooting and issue resolution
· Ability to quickly analyze and communicate root cause and resolution steps
· Strong verbal and written skills
· Ability to work unsupervised to tight deadline
· Proven ability to identify bottlenecks in slow performing processes and provide appropriate solutions
· Hands on proficiency in the following tools/skill sets are a must: Informatica, Oracle (including SQL and PL/SQL) and UNIX scripting
· Demonstrate ability to understand and work effectively within complex IT environment containing onshore/offshore model, multiple development and testing environments, sharing of environment with multiple teams, load balancing and disaster recovery setup.
· Possess excellent written and verbal communications skills
Additional Optional Skills
· Knowledge of one or more of the followings would be a plus:
· Java
· Vertica
· Autosys
· Business Analysis
Nice to have:
· Business Intelligence Reporting Tools (Cognos, Qlickview, Qlicksense, Business Objects)