Assistant Manager – Event Services
Sydney, Australia
Job description
- Assists the Events Manager in efficiently managing the outlet according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Sydney's standards of performance.
- Liaises with Kitchen department on a daily basis, regarding the operation and quality control.
- Assists in conducting monthly and bi-annual inventory checks on all operating equipment and supplies.
- Handles guest enquiries in a courteous and efficient manner and report guest complaints or problems to the Events Manager if no immediate solution can be found and assure follow up with guest.
- Assists to miximise the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching and mentoring.
Desired profile
Qualifications :
- Minimum of 2 years experience as Events Supervisor in a 5 star hotel or large restaurant with good standards, preferably with experience in luxury international brands.
- Holds a diploma or degree in Hospitality Management specialising in Food and Beverage Management
- Previous experience in a leadership role.
- Comprehensive knowledge of business needs and productivity requirements.
- Excellent costumer service and interpersonal skills.
- Well developed computer skills.
- Effective trainer, experienced in the delivery of core skills and group training.
- A passion for service and ability to connect with and care for others.