Application Support Engineer

Job description

Job ID 7000345 Date posted 8/10/2017 Primary Location Pleasanton, California, United States Job Category Services Schedule Full time Shift No shift premium (United States of America)

Job title : Applications Support Engineer / Linux support engineer

Based in :  Pleasanton (USA)

Job purpose : Digital Safe is HPE’s cloud based email archiving solution. HPE has been rated the market leader in Enterprise Information Archiving according to Gartner. The successful candidate will join a growing team of applications support engineers who form part of a wider operations support group operating a 24 hour follow the sun support model.

Key responsibilities:

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Diagnosis and repair of incidents within the Digital Safe environment

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Communication to the client and to internal teams in relation to incident ticket first response and updates in line with internal targets

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Managing information by ensuring ticket notes are kept up to date and are complete

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Planning & organising changes within the Digital Safe environment

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Monitoring & reporting of incidents relating to the Digital Safe environment, particularly in relation to hand over as part of a follow the sun support organisation and critical situation management

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Creating & developing automated diagnosis and configuration tools

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Participating in the culture of continual service improvement within the Digital Safe operations team

Education & experience required:

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Supporting Linux based systems

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Supporting customers by phone and through a ticketing system

Knowledge & skills in any of the following are an advantage:

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Linux certifications, LPIC or equivalent

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Supporting Java based applications

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Xen, KVM or other virtualisation technologies

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Database querying/administration

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Windows server administration

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Creating and maintaining scripts in PERL and bash