Customer Service Representative - Luton Airport - Hertz - Luton

Job description

General Responsibilities

Customer Service Representative
Luton Airport
£16,000 Basic Salary + £22k OTE (Uncapped Commission)
Full Time, Permanent, 40 Hours per week - Shift work inc. Weekends

Hertzstarted as a 12 car operation in Chicago in 1918, and has since grown into one of the world’s leading car rental companies with over 9000 corporate and franchise locations throughout approximately 140 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being a world leader takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.

Across the UK we employ 1,400 people with over 30 different nationalities and we’re currently looking for a Customer Service Representative based at our Luton Airport branch.

What is this role all about?

As a Customer Service Representative reporting to the Branch Manager you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz.

Primary Duties and Responsibilities

· Create a pleasant customer experience by greeting and engaging our valued customers
· Emphasis on selling and revenue maximization on core products such as Collision Damage Waiver, Theft Protection, Personal Accident Insurance, Fuel Purchase Option and Upsells.
· Ability to plan and prioritize all aspects of our Delivery & Collection business
· Developing new business
· Complete all rentals, re –rents, reservations and quotations in accordance with Hertz procedures and policies
· Answer all telephone calls in accordance with Hertz policy
· Liaise with various Hertz departments such as Distribution
· Flexible attitude and ability to assist in all areas of the branch as needed

Essential Requirements

What do we need from you?

· Previous experience in a customer service, sales or retail environment
· Ability to demonstrate professionalism and enthusiasm
· Good communication skills both written and oral
· Strong Sales Skills, persuasive, "selling" (rather than "telling")
· Excellent problem solving skills and ability to prioritise
· Ability to work in a Fast-paced environment
· Socially-focused; with "how can I help you?" attitude
· Good Team Player with ability to build and maintain relationships

Personality Traits:

· Must a full driving license otherwise you will not be considered
· Flexibility to work· days, weekends and holidays
· An enthusiastic, flexible and positive attitude towards selling

In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a competitive Incentive package, staff discount programme and many more.

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW.

View the weblink video for a walkthrough of one of our branches