Database Administrator - eMaintenance Specialist (training given)- 6 month Fixed Term Contract

Job description

Job Purpose and Summary

As the main gatekeepers for all UK & Ireland eMaintenance related data, you will be responsible for ensuring this data is kept up to date and clear of any errors.  You will also support both the customers and the field with reference to eMaintenance related issues, including the set-up, configuration, toner-levels and communication of these devices with the eMaintenance system.

Working to strict service level agreements you will ensure that customers have the appropriate levels of toner/ink to ensure continued printing and providing the level of service expected.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

All training will be provided on all Canon systems.

You will provide all eM-related requests coming through Siebel or the team email account are processed within agreed timescales.

Using your strong organisational skills, you will document and escalate any eMaintenance issues to the appropriate level.

Working as part of a team you will follow all processes and procedures.  In addition to this, within the agreed service levels, you will positively contribute to your individual and team target(s).

To ensure you work effectively within the team, you will develop your technical knowledge and soft skills as you progress in the role.

What we ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

You will be able to communicate clearly and concisely in written and verbal form.   You will have experience using MS Office; in particular Word, Excel and Outlook.

With strong organisational skills, you will work methodically and be able to review data for accuracy.  Working through processes and processed will be a key element of your role.

With excellent customer service skills, you will be able to part of the end to end customer journey.

Your career development is important at Canon as we encourage you to own your development with the support and guidance of your manager.

You will need

You will need to have a strong work ethic, with enthusiasm to meet if not exceed customer expectation. You will be a problem solving, looking to focus on the customer and be an excellent communicator. Your ability to negotiate and influence decision will also support you in this role.

Further Information

Closing Date – Friday 1st September.  Please apply as soon as possible.

Location – Reigate, Surrey

Salary - £21,651 - £22,854 Pro Rata + 5% Bonus OTE

Key Benefits

Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service)

Canon pension scheme available upon joining Canon UK Ltd

Life Cover for those in the pension scheme

Free private healthcare for all employees (tax on benefit payable by employee)

Long service awards

Focus on learning and development and career progression

Staff purchase scheme.

You @ Work scheme – discounts with over 100 named brands and suppliers on their products and services

Employee forum network

Summer Hour Policy

Interest Free Season Ticket Loan

Childcare Voucher Scheme

Ride 2 Work scheme

Employee Assistance Programme

Flexible Working Policy

Company Maternity / Adoption / Paternity Policies

eLearning online training courses available to all employees

Variable pay scheme (bonus/commission)

 
No agencies please
Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company. 

Expect the Exceptional.