Administration - 6 months Fixed Term Contract, Reigate, Surrey

Job description

Job Purpose and Summary

This is an excellent opportunity to demonstrate your skills in proactively manage and maintain all aspects of the Service/Lease contract life cycle.

Known internally as a Customer Contract Managment Executive, you will Ensure the accurate and timely invoicing of revenue for Business Imaging Group (BIG), in line with Service Support budget and that the customer has a consistent and positive experience of Canon for the duration of their contracts.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

Using your administration skills you will ensure that Canon is achieving Key Performance Indicators (KPI's) and Service level Agreements  (SLA’s) and this will include checking and authoring orders within agreed SLA’s.

You will input into Oracle of which training will be given, to create Service and Lease contracts and will work through the process to do this.
Ensuring that data is accurate, you will arrange for the accuracy of final billing  when terminating machines, generating reports for management use. Using your data management skills you will update customer records as required, for movement requests and consolidation and de- consolidation work and lease data.

Proactively resolve customer queries, looking for causes not just the symptoms and work with Accounts Receivables to resolve disputes and minimise aged debt issues. Attend customer visits and service meetings as appropriate.
Once trained you will approve lease contracts within required SLA's  and  comply with Company policies and procedures (example SOX).
Pro-actively communicate and collaboratively work with Customers, Contract Data Management Team, Order Management, Quote Team, Sales & Service employees, Contact Centre, Resource Management, Finance and Lease & Service Marketing.

Your career at Canon is important and we encourage you to own your development with the support and guidance of your manager

What we ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

You will need  proven experience, strong analytical skills, customer service experience as well as a good understand of managing customer accounts, handling queries and producing accurate data.

Personal qualities:
Highly customer focused and delivery oriented. Strong communication skills to understand internal and external customer issues and to find ways to exceed customer expectations. Proactive & problem solving skills. High-level product, solutions & contracts knowledge to understand implications for service/lease revenue & customer satisfaction.
Excellent organisation and planning skills. Attention to detail; quality conscious. Able to interpret, manipulate & use different forms of complex data.

You will need

You feel confident in handling high levels of data, can drive results and will plan you work effectively Take Ownership & Accountability Create Solutions to Problems

Further Information

Closing Date – 29 August 2017 please apply as soon as possible

Location – Reigate, Surrey

Salary -  £21,651 - £22,854 + 5% bonus ( 6 months fixed term contract - pro rata)

Key Benefits

Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service)

Company Pension Scheme

Life Cover for those in the pension scheme

Free private healthcare for all employees (tax on benefit payable by employee)

Long service awards

Focus on learning and development and career progression

Staff purchase scheme.

You @ Work scheme – discounts with over 100 named brands and suppliers on their products and services

Employee forum network

Summer Hour Policy

Interest Free Season Ticket Loan

Childcare Voucher Scheme

Ride 2 Work scheme

Employee Assistance Programme

Flexible Working Policy

Company Maternity / Adoption / Paternity Policies

eLearning online training courses available to all employees

Variable pay scheme (bonus/commission)

 

No agencies please

 

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company. 

Expect the Exceptional.