Cloud Support Associate - Amazon Web Services

Job description

DESCRIPTION

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly. We are seeking data analysts with an affinity for big-data tools and linux administration.

Every day will bring new and exciting challenges on the job while you:
§ Learn and use groundbreaking technologies
§ Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
§ Interact with leading technologists around the world
§ Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
§ Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
§ Drive customer communication during critical events
§ Drive projects that improve support-related processes and our customers' technical support experience
§ Write tutorials, how-to videos, and other technical articles for the customer community
§ Work on critical, highly complex customer problems that may span multiple AWS services

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field
· 3+ years of experience in a technical position
· 2+ years of experience in programming/scripting in one or more of these languages:
· 1+ years of experience in data processing frameworks such as Hadoop and Apache Spark