L2 Network Service Engineer

Job description

L2 Network Service Engineer

Airbus Defence & Space Newport

Airbus is a global leader in aeronautics, space and related services. In 2016, it generated revenues of € 67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe's number one space enterprise and the world's second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

A vacancy for a Network Service Engineer has arisen within Airbus Defence & Space - Newport.

The Network Service Engineer is responsible for providing technical assistance and solutions to users and customers via the service desk and providing an interface to other technical stakeholders.

The role is based on shift working to cover requirements.

The successful candidate will need to be eligible to gain UK DV Security Clearance to undertake the role.

Desired profile

Tasks & accountabilities

Your main tasks and responsibilities will include:

·  To provide resolution to service incidents and problems, applying diagnosis and maintenance activities, this includes both military and commercial contracts.
·  Identify and champion opportunities to drive enhanced value and cost savings that ensure services are delivered cost

effectively.

·  Participate in the company 24/7 rotating shift program as required by the service contract and company needs.
·  Performing initial troubleshooting of faults using the management platform
·  Diagnosing and fixing faults within the SLA, either remotely or utilising Field Maintenance Engineers (FMEs) on site.
·  Liaising with FME when on site and providing assistance when required.
·  Focal point for other help desks both internal within Airbus and external agencies

Required skills

We are looking for candidates with the following skills and experience:

¤ HNC or equivalent in a Comms/Engineering discipline
¤ Cisco CCNA
¤ Previous network installation experience.
¤ Proven experience as a network support engineer
¤ Proven experience of network installation and commissioning
¤ Windows NT/XP/2000/2003 desktop and server environments
¤ PacketShaper/Steelhead desirable
¤ Service Desk methodology i.e. ITIL, Prince2, SixSigma