Associate Collections Specialist (French Speaking)

Job description

Country: United States
Job Function: Accounting & Finance

State / Province: California
Position Type: Full time

City / Location: Carlsbad
Brand: TaylorMade

Relocation: No Selection

The Greens of St. Andrews are a long ways from the local front nine, but the feeling at the tee is exactly the same. We don’t make equipment for professionals or amateurs; we make equipment for golfers. We know that in a game of inches, what matters isn’t the name of the course, but a love of the game. Our clubs, and everything else we make, blend a commitment to golf’s history with a drive to bring modern ideas to life. At TaylorMade Golf, vision meets precision.

TaylorMade is a place for those who value innovation and never stop seeking ways to push performance forward and improve the game, while always honoring its tradition and its origins. A passion for competition, both on and off the course, defines the way we approach our work. We believe that true golf people make the best golf products. And that’s why the best players in the world play with TaylorMade

Position Summary :

Administers the Credit and Collections of a country portfolio, located in Canada, which includes approximately 1200 accounts, with annual revenues of 40-45M. Operate as the direct point of internal and external contact for the Customer Financial status to approximately 20 TaylorMade Sales executives, Commercial services teams and their leadership. Reviews the status of delinquent accounts and initiate the collection activity through its resolution. Verifies processes and resolves customer payment disputes.

Essential Functions and Key Responsibilities:

· Determine appropriate Customer daily communication by analyzing Get Paid software system data and make up to 100 customer contacts each day in order to ensure timely payment of receivables.
· Analyze monthly aging reports to monitor collection targets and objectives.
· Makes decisions regarding the release of orders that are above the customer’s credit limit; within company approval levels.
· Corrects any errors including misapplied payments, reversing late charges, overpayments, charges backs, etc.
· Processes, maintains, researches and monitors all documentation supporting the receipt, delivery, and dispersal of customer credit and collection data.
· Completes Get Paid collection queue daily.
· Manages communication of confidential customer financial information within the organization to approximately 20 Sales reps within their Region.
· Answer incoming ACD calls that pertain to various credit issues such as invoice discrepancies, check application disputes, credit card payments, invoice and statement requests and proof of deliveries.
· Proficiently utilize various software including Get Paid, Oracle financials, Comfil, and Microsoft Office.
· Performs other related duties and assignments as required.

Knowledge and Skills Requirements:

Fluency in French and English is required .
Must be able to communicate verbally and in written format in both languages using business terminology.
· Able to establish and maintain cooperative relationship with customers and employees
· Able to work efficiently and accurately in an atmosphere of frequent interruption

Education, Work Experience, and Professional Certifications:

· College degree preferred
· 1-3 years previous commercial collection experience or internal Claims experience

Work Environment / Physical Requirements:

· Primarily office environment spent in front of a computer screen (entering and looking up data)
· Workspace requires employee to be on the phone at least 90% of the day making and receiving calls
· Regularly required to sit
· Light physical effort equal to frequent lifting or moving of lightweight materials

The above Essential Duties & Responsibilities list includes those duties and responsibilities for which the position exists and which must be satisfactorily performed in order to be successful in the position. However the job description is not intended to be an all-inclusive listing of work requirements.