Customer Service Administrator

Job description

  Location
Swindon, Wiltshire
·  Salary
£8.45/Hour
·  Category
Office and Secretarial - Administrator
·  Job type
Temporary
·  External Reference
CONNBS28233
·  Industry
Office and Secretarial

This is an exciting opportunity to join one of the UK's leading Financial Institutions as a Customer Advisor on a temporary basis in Swindon

Rate of Pay : £8.45 per hour

Contract Length : 26 Weeks (Open temporary contract with a view to being made permanent)

Hours : Mon - Fri 08:00 - 16:00 & 09:00 - 17:00 (Occasional overtime offered on a Saturday)

Location : Optimus House, Swindon, SN56AT

Overview of the role: You will be a part of the Bereavement Services team, as a customer service administrator, who are responsible for supporting Nationwide's members when they need it most. You will be responsible for helping the executors/personal representatives of the deceased's estate, manage the deceased member's finances and ensuring that their experience with Nationwide is as smooth as possible at this difficult time.

Our Bereavement Department is currently broken down into 3 key areas;

Registrations - Responsible for the first point of contact with the Personal Representatives/Executors and registering the death. This is written communication, to confirm registration of the death, date of death figures and order tax certificates if needed. Attention to detail, methodical approach and accuracy is key to this role.

ISA/Secondary - Responsible for responding to the complex customer queries received by Solicitors and executors of the estate. These vary from manual statement requests, copies of cheques, investigating account transactions, calculating ISA date of death figures etc. You need to work on your own initiative, can use multiple IT systems to gain information and articulate the answer in letter format.

Closures - Responsible for the end process of the customer journey for Nationwide. Issuing the finances to the Personal Representatives/Executors. This may include funeral bills, inheritance tax and closing the estate. Attention to detail is key in this role, as this is a very sensitive area and our last contact with Nationwide, so we would want this experience to be stress free.

An ideal candidate: Competencies : Computer literate, attention to detail, proactive, target driven, excellent written and verbal communication, Quality Driven

Values : Team player, Great time keeping, self-driven, Flexible working patterns

Experience: NW experience desirable, multi-tasking, using multiple systems at any one time

To be considered for this exciting position, please email your CV in the first instance.

Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process.

Consultant : Marie Grant T

elephone : 01782 558196

Email : uk

The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks.

Adecco is an equal opportunities employer.

If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance.

Your CV will be kept on file and you will be considered for future vacancies that match your skills.