Administrator/Customer Service - Notice Handler

Job description

  Location
Castleford, West Yorkshire
·  Salary
8.13 £ - 8.5 £ / Year
·  Category
Office and Secretarial - Administrator
·  Job type
Temporary
·  External Reference
LBNH
·  Industry
Office and Secretarial

An exciting opportunity has arisen for an enthusiastic administrator to join our team.

You will work alongside experienced colleagues in a team focused environment providing essential support to colleagues and Service Providers in all aspects of the role.

As a dedicated Administrator, we pride ourselves on being there when our customers need us, and if required we assist our call centre in taking calls to help with the overflow meaning customers aren't kept waiting and also providing the right candidate with the opportunity of overtime if needs be.

Key Responsibilities
*Ensure full compliance with different acts that we adhere too.
*Serving and maintaining notices and permits within the relevant timescales in order to meet the works programme
*Managing the opening and closure process on all notices and permits including registration of reinstatement measurements
*Issuing of daily/weekly reports to ensure compliance with NRSWA & TMA
*Building and maintaining relationships with colleagues, Service Providers and Local Authorities
*Processing of daily whereabouts for works which have started and stopped
*Liaising with Work Initiators, Service Providers and Local Authorities to ensure works carried out in line with everyone's requirements.
*Handle day to day enquires
*Overflow call taking, for loss of supply calls, during busy periods of call volumes, major incidents and on a regular rota basis

Key Competencies
*Good communicator and team player
*Strong IT Skills (Excel, Outlook, Word)
*Good Interpersonal skills
*Good Customer Service Skills
*Able to manage deadlines and prioritise workload
*Time management skills

Qualifications and Attributes

Essential Skills
*Experience of using Microsoft Office applications
*GCSE English Grade C or above
*Customer Service Experience

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.