Receptionist

Job description

Key tasks

Booking amendments / cancellations / room allocations Awareness of availability and rates; Recording accurately. Good telephone manner;
Maximising sales & Revenue.
Welcome / Register guests.
Pleasant, attentive and accurate.
Up-selling.
Checking out guests and receipt of payment.
Operation of switchboard.
Speed and efficiency.
Handling guests enquiries.
Sound knowledge of hotel facilities; promotions; daily functions; events and local area / services.
End of shift banking, safe and float checks

To give and receive shift handover as well as keys and float
All information passed over; Accuracy.

Flexible hours to suit the individual and hotel.

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)