Housekeeping Supervisor

Job description

Key tasks

DUTIES AND RESPONSIBILITIES:

- Report on adverse guest comments as and when required.
- Report and record Lost and Damaged items.
- Log daily events in logbook and follow up on previous information reported by other team leaders daily.
- Prepare duty rosters of Housekeeping Attendants.
- Make requisition twice weekly of amenities for guest supplies.
- Report shortcomings in the section operation.
- Check all guest rooms, public areas, F&B outlets, toilets, lockers and car parks.
- Prepare and issue room status report.
- Report and follow up on repair and maintenance.
- Document all incidents in logbook.
- Ensure function rooms and toilets are clean before functions start.
- Attend to guest requests and complaints.
- Check on the standard of “Turn downs service”.
- Ensure rooms done by room attendants are released.
- Liaise closely with Front Office Department regarding guest room status.
- Report house linen stocks which are running low to the Executive Housekeeper.
- Ensure subordinates are wearing the correct uniform and their name badges at all times.
- Report discrepancies and irregularities to the Executive Housekeeper.
- Ensure that new Room Attendants/Housekeeping Attendants are given orientation and are introduced to all machinery and employees within the department, prior to the commencement of their first shift.
- Analyse and take corrective measures whenever mistakes are made.
- Ensure and check that the quality and quantity of laundry output is met on a day to day basis.
- Ensure the production targets of the laundry are met at all times.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)

Essential and optional requirements

·  Access
·  Excel
·  Power Point
·  Word