Hotel Administrator

Job description

Key tasks

Hotel Administrator - Novotel London Wembley

What’s in it for you: becoming part of our team you will be eligible for our worldwide Itineraries training (Including international work experience & transfers), we will teach you how we do things and the systems we use, free weekend stays within Accor UK properties (T&C’s apply), our Carte Bienvenue benefits card (Includes discounts on High Street, Travel brands) and performance based Bonus.

Who we are looking for: We are looking for people with the right attitude towards hospitality, happy smiley people with the an eye for detail who will ensure our guests and clients have a memorable stay with us no matter which area of our team you work in. Experience is great – but the right attitude is greater.

Hotel Administrator

Overview of duties

Customer relations
 Welcomes guests as soon as they arrive with due care and attention,
 Helps encourage customer loyalty by developing friendly, personalised relationships,
 Anticipates guests' needs and takes them into consideration,
 Handles any guest complaints and/or remarks; provides a response as soon as possible,
 Conveys the hotel image,
 Helps bring certain brand concepts to life on a day-to-day basis (@ll the keys to the city, ABA, Le Club, etc),
 Respects the reservation commitments in full.

Professional techniques / Production
 Processing of authorised invoices to correct account codes
 Reconciliation of supplier’s statements.
 Promptly resolve queries from suppliers as/when received.
 Ensure creditors are accurately paid within given time frames every month.
 Ensure payment of Travel Agent Commissions
 Ensure all invoices are accurately entered into the system.
 Month End Tasks to include
 Complete list of accruals compiled for all unmatched purchase orders.
 Accurate month end creditors reports produced.
 Reconciliation of bank account.

Is this sounding like your next challenge? In this case apply and join the Wembley Team!

It is a lot better at Novotel!

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)