Banquet Operations Captain/ Executive

Job description

Key tasks

DUTIES AND RESPONSIBILITIES:

- Evaluate the operations and procedures and suggest improvements to the Banquet Operations Manager.
- Assist in leading guests to their respective function rooms as per event order.
- To confirm with the designated F&B outlet (for lunch/ dinner) the actual number of people against the event order or other arrangements
- Bring guests to designated F&B outlet as planned for their meal.
- Run a given table planning efficiently and smoothly.
- Ensure a high quality standard of food and beverage service is observed.
- Offer and serve food and beverage orders efficiently as per event order.
- Assist the Banquet Servers in clearing and setting tables.
- Adhere to all house rules, regulations, and Hotel policies.
- Enforce all pre-check and check control procedures
- Check and follow-up on any physical defects of the function rooms.
- Directly supervise all aspects relating to the operations.
- Monitor the quality and quantity of all food and beverage items served.
- Control breakages and losses of operating equipment.
- Operate the POS Micros system effectively and have a control of the bills.
- Regularly inspect equipment and ensure that they are well-maintained and in good working order.
- Report all guest incidents and Lost and Found items to the Manager.
- Enquire guests’ satisfaction and handle guests’ requests.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Food and beverage
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

·  Access
·  Excel
·  Power Point
·  Word