Assistant Night Manager (Front Office)

Job description

Key tasks

PERSONALITY AND SKILLS
Think you are ready for your next step with Pullman Auckland? Are you a natural leader with passion for exceptional customer service? If so, then read on as we have the perfect opportunity for you!

You will thrive in a busy environment and will love taking on hotel responsibility in absence of the Night Manager & the wider management team. This is a great step for an experienced GSO to take on a leadership position and gain further development and exposure to greater hotel operations.

KEY RESPONSIBILITIES
Responsible for balancing of daily night audit in a timely manner.
Responsible for overall security of the hotel.
Drive up-sells as part of Hotel revenue management culture
Prepare reports and statistical information in accordance with night audit procedures.
Supervision of night staff

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

SPECIFIC REQUIREMENT
Strong attention to detail and accuracy

Exceptional communication

Leadership capability

Understanding of financial acumen

Availability to work rostered shifts

Current GM Certificate

·  Excel
·  Opéra