Offers “Accor”

Expires soon Accor

Assistant Front Office Manager

  • United Kingdom
  • Administration

Job description

Key tasks

Reception Team Member - Novotel London Wembley

What’s in it for you: becoming part of our team you will be eligible for our worldwide Itineraries training (Including international work experience & transfers), we will teach you how we do things and the systems we use, free weekend stays within Accor UK properties (T&C’s apply), our Carte Bienvenue benefits card (Includes discounts on High Street, Travel brands) and performance based Bonus.

Who we are looking for: We are looking for people with the right attitude towards hospitality, happy smiley people with the an eye for detail who will ensure our guests and clients have a memorable stay with us no matter which area of our team you work in. Experience is great – but the right attitude is greater.

Assistant Front Office Manager

Customer Relations

• Present a professional, friendly and efficient impression of the Hotel at all times.
• To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
• To maintain a good working relationship with your colleagues creating a team that works well together and with other departments.
• To ensure that your team is developed to provide a hospitable service to the standard lay down by the Standards Training Manual.

Team management and cross-departmental responsibilities

• To ensure that your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information onto the guest whenever the possibility arises in order to maximize hotel sales.
• To display a pro-active and innovative approach to skills development and standards enhancement with your team.
• Co-ordinate constructively with both the finance and night teams so that policy, procedure and requirements are all adhered to.
• Establish and maintain strict security procedures within your department, reporting any potential risks to the Hotel Manager.
• Display a pro-active and consistent approach to stock control, cost control and cash control.
• Actively develop positive and effective communication between the reception team and the housekeeping team.
• Continuously analyze actual standards observed against department standards. Demonstrate a pro-active approach to delivering company and operational standards and actively challenge deviation.
• Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
• To build a consensus and negotiate mutually beneficial solutions to problems.
• To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Hotel Manager.
• Assist the FOM with the design and implementation of new procedures, when necessary.

Are these part of your skills? Than apply and join the Wembley Team!

It is a lot better at Novotel!

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

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