Service Desk Technician Intern

Job description

Tasks:
ABB is seeking a Service Desk Technician Intern to ensure the proper day-to-day operation of technology applications and equipment. Provide desk-side assistance in resolving technology support issues. Perform installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in commonly used business applications. May also handle phone and email assistance as well.

Typical duties/responsibilities may include, but are not limited to, the following:
• Evaluate and prioritize requests from employees for technology assistance on hardware, software, Internet, personal device, or telecommunication equipment.
• Assess nature of technical issues to determine appropriate actions via desk-side assistance.
• Resolve outstanding issues.
• Disseminate information on any problems or potential delays.
• Follow up with employees to evaluate the effectiveness of resolution.
• Prepare progress reports and update management on status of problems.
• In absence of a Tier 1 level, maintain help desk report tracking system by logging support calls/emails.
• May be required to perform on-call, after hours, or weekend support.
• Ensure the proper operation of technology applications and equipment.
• Perform installation, configuration, and upgrade tasks.
• Perform moderately complex repairs.
• Prepare progress reports and update management on status of problems.
• Resolve technology support issues for employees which may require desk-side assistance.
• Receive technology problems from helpline representative or directly from client.
• Provide expertise in hardware, software, personal device, Internet, and telecommunication issues.
• Prioritize tasks and documents nature of problem.
• Keep informed of most recent trends and technologies.

Additional information:
Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to Resumes and applications will not be accepted in this manner.

Location:
   Littleton,Colorado,USA

Contract type:
   Internship

Business Unit:
   Business Unit Grid Automation

Date posted:
   2017-08-07

Job function:
   Information Technology

Publication ID:
   US61922387_E4

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing more than a 125-year history of innovation, ABB today is writing the future of industrial digitalization and driving the Energy and Fourth Industrial Revolutions. ABB operates in more than 100 countries with about 132,000 employees www.abb.com

Desired profile

Requirements:

Basic qualifications:
• Currently enrolled and seeking a degree at a U.S. based institution

Preferred qualifications:
• Currently seeking a bachelor's degree in computer science or similar
• Microsoft Certified Desktop Support Technician (MCDST)
• Strong communication skills and interpersonal skills